Pengaruh Layanan Mahasiswa Profesi Dokter Terhadap Tingkat Kepercayaan Pasien di Ruang Rawat Inap RS Ibnu Sina

Muhammad Alkautsar Tallamma; Haeruddin Haeruddin; Samsualam Samsualam

doi:10.52103/jahr.v4i2.1542

Authors

Muhammad Alkautsar Tallamma Program Magister Kesehatan Masyarakat, Universitas Muslim Indonesia, Makassar, Indonesia
Haeruddin Haeruddin Program Magister Kesehatan Masyarakat, Universitas Muslim Indonesia, Makassar, Indonesia
Samsualam Samsualam Program Magister Kesehatan Masyarakat, Universitas Muslim Indonesia, Makassar, Indonesia

DOI:

https://doi.org/10.52103/jahr.v4i2.1542

Keywords:

Patient trust, Medical profession students, Hospitalization

Abstract

Background: The level of patient trust in the services of professional medical students is one of the most important things in improving quality health services.

Aim: This study aims to analyze the relationship between the influence of professional medical student services on the patient's level of trust. This type of quantitative research with a cross sectional approach was conducted at the Ibnu Sina Hospital, Wakaf Foundation, Indonesian Muslim University.

Method: A sample of 68 people were selected using accidental sampling. Data were obtained through the results of distributing questionnaires which were then analyzed using the Spearman correlation test.

Results: Based on table 6.0 it is known that respondents with the influence of visits, prescriptions, infusions, drug administration, and examination control with each value (p = 0.000), the results of the analysis for this variable using chi square analysis obtained a value of p = 0.000 because the probability value α <0.05 then Ha is accepted which means there is a significant relationship.

Conclusion: Services performed by medical students in the form of visits, prescription writing, infusion, medication administration, and control examinations, do not reduce the patient's level of trust.

References

Ariadi, Herman. 2019. “Komplain Pasien Di Pelayanan Rumah Sakit.” Caring Nursing Journal 3 (1): 7–13. https://journal.umbjm.ac.id/index.php/caring-nursing/article/download/275/191.

Eninurkhayatun, Biyanda, Antono Suryoputro, and Eka Yunila Fatmasari. 2017. “Analisis Tingkat Kepuasan Pasien Terhadap Kualitas Pelayanan Rawat Jalan Di Puskesmas Duren Dan Puskesmas Bergas Kabupaten Semarang.” Jurnal Kesehatan Masyarakat (e-Journal) 5 (4): 33–42.

Ilhamsyah, Safruddin, Elly L. Sjattar, and Veni Hadju. 2021. “Hubungan Pelaksanaan Keperawatan Spritual Terhadap Kepuasan Spritual Pasien Di Rumah Sakit Ibnu Sina Makassar.” Jurnal Kesehatan Panrita Husada 6 (1): 1–11.

Imran, Budiman, and Abdul Haeba Ramli. 2019. Kepuasan Pasien, Citra Rumah Sakit Dan Kepercayaan Pasien Di Provinsi Sulawesi Barat. Prosiding Seminar Nasional Pakar. https://doi.org/10.25105/pakar.v0i0.4328.

Istinganah, Sulanto Saleh Danu, and Andung Prihadi Santoso. 2006. “22215-ID-Evaluasi-Sistem-Pengadaan-Obat-Dari-Dana-Apbd-Pemerintah-Provinsi-Diy-Tahun-2001.Pdf.” Jurnal Manajemen PelayananKesehatan 9 (1): 31–41.

Jalil, Aisha, Rubeena Zakar, Muhammad Zakria Zakar, and Florian Fischer. 2017. “Patient Satisfaction with Doctor-Patient Interactions: A Mixed Methods Study among Diabetes Mellitus Patients in Pakistan.” BMC Health Services Research 17 (1): 1–13. https://doi.org/10.1186/s12913-017-2094-6.

Kuala, Fakultas Kedokteran Universitas Syiah. 2022. Buku Panduan Program Pendidikan Profesi Dokter.

Kurniasih, Dian. 2010. “Faktor Yang Berhubungan Dengan Tingkat Kepercayaan Pasien Dalam Tindakan Medis Di Semarang Eye Center RS Islam Sultan Agung Semarang.” Seminar Nasional Mewujudkan Kemandirian Kesehatan Masyarakat Berbasis Preventif Dan Promotif. https://medium.com/@arifwicaksanaa/pengertian-use-case-a7e576e1b6bf.

Mufrizal. 2021. “Pengaruh Kualitas Layanan, Fasilitas Dan Citra Terhadap Kepuasan Pasien Di RSUD Dr. Zubir Mahmud Kabupaten Aceh Timur.”

Nafisatul Izzah, Nila, Ayun Sriatmi, and Putri Asmita Wigati. 2014. “Analisis Perbedaan Tingkat Kepuasan Pasien Umum Dan Pasien Jamkesmas Terhadap Pelayanan Dokter Pada Unit Rawat Inap Di Puskesmas Mlonggo Kabupaten Jepara.” Jurnal Kesehatan Masyarakat (Undip) 2 (2): 148–56. https://doi.org/10.14710/jkm.v2i2.6392.

Novaryatiin, Susi, Syahrida Dian Ardhany, and Siti Aliyah. 2018. “Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasiandi RSUD Dr. Murjani Sampit.” Borneo Journal of Pharmacy 1 (1): 22–26.

Panggalih, Husadaning, Isnaini Rahmawati, and Irna Kartina. 2020. “Hubungan Kepatuhan Mahasiswa Dalam Melaksanakan SOP Dengan Keberhasilan Pemasangan Infus Di Rumah Sakit.”

Purwaningrat, Ni Made Mas Dwi, Pande Putu Januraga, and Putu Ayu Indrayathi. 2017. “Hubungan Karakteristik Pasien Terhadap Tingkat Kepercayaan Atas Pelayanan Yang Diberikan Oleh Dokter Residen Di Ruang Rawat Inap RS Umum Pusat Sanglah Denpasar.” Arc Com Health 4 (2): 1–9.

Amelia, A. R., Nurulwaqhiah, A., Haeruddin, H., & Yusuf, R. A. (2023). Hubungan Knowledge Management dengan Kinerja Tenaga Kesehatan di Puskesmas. Jurnal Ekonomika, 7(1), 376-384.

Setyawan, Febri Endra Budi. 2017. “Komunikasi Medis: Hubungan Dokter-Pasien.” Magna Medika: Berkala Ilmiah Kedokteran Dan Kesehatan 1 (4): 51–57.

Widyanthini, Desak Nyoman, I Gusti Ngurah Edi Putra, and Pande Putu Januraga. 2017. “Kepuasan Staf RSUP Sanglah Denpasar Terhadap Pelayanan Peserta Didik Kedokteran.” Jurnal MKMI 13 (3): 273–80.