Pengaruh Kualitas Pelayanan Kesehatan terhadap Kepuasan dan Kunjungan Balik Pasien di Ruang Rawat Inap Rumah Sakit Umum Daerah Syekh Yusuf Gowa
DOI:
https://doi.org/10.52103/jmch.v3i4.1181Keywords:
Kualitas Pelayanan Kesehatan, Kepuasan, Kunjungan Balik, umah SakitAbstract
Latar Belakang: Kepuasan dan kunjungan balik pasien pada rumah sakit daerah masih menjadi masalah. Hal ini disebabkan karena masih minimnya kualitas pelayanan rumah sakit. Kualitas pelayanan rumah sakit adalah derajat kesempurnaan pelayanan rumah sakit untuk memenuhi kebutuhan masyarakat konsumen akan pelayanan kesehatan yang sesuai standar profesi, standar pelayanan profesi dan standar pelayanan dengan menggunakan potensi sumber daya yang tersedia di rumah sakit. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan kesehatan, terhadap kepuasan pasien dan kunjungan balik di Rumah Sakit Umum Daerah Syekh Yusuf Gowa.
Metode: Desain penelitian menggunakan pendekatan cross sectional. Penelitian ini dilakukan di Rumah Sakit Umum Daerah Syekh Yusuf Gowa, sampel pada penelitian ini adalah pasien ruang rawat inap interna sebanyak 96 menggunakan accidental sampling. Analisis data dengan uji chisquare, uji regresi dan analisis uji path.
Hasil: Hasil penelitian menunjukkan bahwa kualitas pelayanan kesehatan berpengaruh terhadap kepuasan pasien p=0,000<0,05, kualitas pelayanan kesehatan berpengaruh terhadap kunjungan balik p=0,000<0,05, kunjungan balik berpengaruh terhadap kepuasan pasien p = 0,000 < 0,05 dan variabel kualitas pelayanan kesehatan pada dimensi pemecahan masalah paling berpengaruh terhadap kunjungan balik melalui kepuasan pasien dibandingkan dimensi lainnya.
Kesimpulan: ada pengaruh kualitas pelayanan terhadap kepuasan pasien, ada pengaruh kualitas pelayanan terhadap kunjungan balik, ada pengaruh kunjungan balik terhadap kepuasan pasien dan dimensi pemecahan masalah paling berpengaruh terhadap kunjungan balik melalui kepuasan pasien di Rumah Sakit Umum Daerah Syekh Yusuf Gowa.
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